Shit up!
Originally uploaded by MFinChina
EDITED & UPDATED - QUICKFLIX IS LISTENING TO CUSTOMERS
Rant…
I signed up for Quickflix trial. One month free. We tried it and loved it. Build up a queue of the movies you want to see, they mail them out to you, you watch them at your own pace, and then send it back when you’re done. Great system. Just like Netflix.
So I decided to continue at $19.95 per month and thought I set it up to change down to that level after the trial was over.
The rolled me over at $36 per month.
“Can you please roll me back?”
“No, sorry”
“Please, it’s not a lot of money but I think I set it at $19.95″
“No, sorry, just wait a month”
“Grrr”
I know it’s probably not a big team, but a manual change or even a month free to keep a brand new happy customer happy is not a lot.
Very disappointed.
End Rant
UPDATE
I just got a call from a customer care guy from Quickflix and it seems they found my blog post. They said that since I felt that I’d saved it and it didn’t connect through, they have given me another free month, at the higher level, and next month I’ll go down to the $19.95 rate.
They have now completely redeemed themselves.
Well done.
Popularity: 15% [?]
4 responses so far ↓
1 alan // Feb 27, 2008 at 1:19 am
in their defence, quickflix probably can’t change you from one plan to another except on the monthly anniversary of the plan - the third-party billing gateway is usually the stick-in-the-mud, not quickflix’s own backend and out of quickflix’s control.
if you kick up a stink about it sufficiently you ought to be able to get them to refund the difference in your next bill…
2 Mick // Feb 27, 2008 at 2:44 am
Yep, I’m not being militant about it. I understand. Just disappointed they didn’t try harder and wow me with their response.
3 Andrew Kirkwood // Feb 27, 2008 at 6:17 pm
Hi Mick,
I look after the member care team here at Quickflix and would really like to be able to resolve this issue for you.
The response you were given previously was correct and as per the earlier post is due to our monthly billing cycle.
Please call me directly on 08 9347 4925 so that we can discuss the matter further and come to a resolution that is satisfactory for you. I would call you myself but have been unable to locate your details.
Looking forward to speaking with you further,
Andrew.
4 alan // Mar 5, 2008 at 8:43 am
lolz, not. wtf’s with not offering you a toll-free number or an email address? incorrect URL in his comment ID too. n00b.
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