Web Strategy Micksup

*SMILING PUG* - HAPPY VALENTINE’S DAY,
FROM THE SWEETHEART PUG, MEL C *-*
Originally uploaded by *SMILING PUG*

I love the Company - Customer Pact which I think the Get Satisfaction guys put together.

Read it and if you’re nodding agreement and are prepared to wiki in blood then go for it. Join the team.

I’ve always been a ‘big on service’ guy but the thing about this pact is that it’s two way. The customer has responsibilities too.

It also makes you realise that when you’re building a web application, you are providing a service. You are serving someone. And that can be a noble thing. It can be cool to put together some whacky tech to impress the crew, but until it goes up and someone is using it in their lives then it’s just a box with flashing lights and buttons.

I wonder if the principles can be applied to other situations too, like employees and employers (both ways actually), and relationships. Too deep?

Pact away!

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