Web Strategy Micksup

Mick Liubinskas on technology, community and business models.

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Entries Tagged as 'Customers'

We Are All A Service

March 18th, 2008 · 1 Comment

*SMILING PUG* - HAPPY VALENTINE’S DAY,
FROM THE SWEETHEART PUG, MEL C *-*Originally uploaded by *SMILING PUG*
I love the Company - Customer Pact which I think the Get Satisfaction guys put together.
Read it and if you’re nodding agreement and are prepared to wiki in blood then go for it. Join the team.
I’ve [...]

Popularity: 23% [?]

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Tags: Customers · Service

The Fuss About Friend Feed & Video Review

March 15th, 2008 · 1 Comment

There is a big of buzz around FriendFeed right now and lots of people as asking why.
I did a quick video review of FriendFeed here if you want to see what it’s about.
Follow Mick Liubinskas on FriendFeed here. 
Basically it let’s you aggregate your the feeds of different applications and networks and show them in one [...]

Popularity: 41% [?]

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Tags: Apps · Customers · Startups · social

Commoncraft of Twitter: Beauty

March 12th, 2008 · No Comments

I just saw the Commoncraft video of Twitter in plain English as shown below. It’s beautiful in so many ways.
Firstly, it’s just a pleasure to watch. It’s fun and light and easy.
Secondly, it tells the story to the point and with a lovely light layer of interestingness (Van Halen Rawks!).
Thirdly, Twitter was able to be [...]

Popularity: 32% [?]

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Tags: Apps · Customers · Startups

Making People Invite Their Friends

March 4th, 2008 · No Comments

twitter has tiny skip link Originally uploaded by bigmick

“Invite Your Friends, Or Go!”
I just created a Pollenizer account on Twitter and noticed that it was trying really, really hard to make me find or add friends. The skip link was so tiny, and hidden in the top left.
We all know that Facebook [...]

Popularity: 16% [?]

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Tags: Customers · social

Technology Gap is Stretching

March 3rd, 2008 · No Comments

stretch it out
Originally uploaded by aurevoirkatie

I’m on the Sunshine Coast at a media conference and whilst there are some here at the front edge of technology (Simon Sharwood) there are lots of people here who seem to be quickly falling further behind.
Obviously they aren’t representative of the mass of media, let alone the [...]

Popularity: 11% [?]

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Tags: Customers

Quickflix and Online Application Customer Service

February 26th, 2008 · 4 Comments

Shit up!Originally uploaded by MFinChina
EDITED & UPDATED - QUICKFLIX IS LISTENING TO CUSTOMERS
Rant…
I signed up for Quickflix trial. One month free. We tried it and loved it. Build up a queue of the movies you want to see, they mail them out to you, you watch them at your own pace, and then [...]

Popularity: 19% [?]

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Tags: Customers · Service

Communication Tools and Balance

February 26th, 2008 · No Comments

@mpesce and @nickhodge and @twitter - better?
Originally uploaded by bigmick
(Haven’t blogged for a while, so busy, but here is a quick one..)
I had a go at Twitter the other day, and it looked like I was having a go at some of my Twitter friends. Nick Hodge particularly. But I wasn’t.
I was lamenting [...]

Popularity: 31% [?]

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Tags: Apps · Customers · Startups

How to Safely Play with Web 2.0

February 15th, 2008 · 5 Comments

test tube flowers
Originally uploaded by cyancey
I did a presentation this morning to a great bunch of marketing and media people in Australian Government organisations.
One of their biggest challenges is that they want to do more web 2.0 stuff, but the legal eagles won’t let them try and the IT guys won’t help them [...]

Popularity: 58% [?]

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Tags: Apps · Customers · social

Fake Social Ads and The Businss Model Balance

February 4th, 2008 · 1 Comment

Fake Social AdsOriginally uploaded by bigmick
Direct-Advertising, where a web page is built just so it gets search click throughs and then has more ads on it, was a highly profitable abomination. It dilutes the value of the Internet and that’s where I work and play so I don’t like it.
Fake social ads are [...]

Popularity: 32% [?]

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Tags: Apps · Business Models · Customers

Afraid of Super Wall and Social Metrics

February 3rd, 2008 · 1 Comment

Afraid of Super Wall?
Originally uploaded by bigmick
Just noticed this when Super Wall tried again (in vain) to be added by me. Not a chance!
“Afraid of abuse..?”
Wow, that’s pretty powerful. I must say I feel Facebook knows what’s going on inside it’s app and reacts pretty quickly to give customers the option to ditch [...]

Popularity: 24% [?]

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Tags: Customers · social

Web App Goal #1: Change the World

January 31st, 2008 · 3 Comments

google maps and tennis courts
Originally uploaded by bigmick
If your first goal when building a web apps isn’t ‘To Change The World’, then take a deep breath and start again. You’re about to start working really really hard for really really risky returns, so it’s worth taking some time to think about it. [...]

Popularity: 23% [?]

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Tags: Apps · Customers

SEOuch!

January 28th, 2008 · 2 Comments

Simple Websites by Design
Originally uploaded by bigmick

I was looking for companies that specialise in simple websites and I came across this one which was fourth on the list in Google.
Ugly.
Not updated since 2000.
And really ugly.
After I could look back at the screen and worked out how old it is I just couldn’t believe [...]

Popularity: 16% [?]

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Tags: Customers

Sydney Facebook Developer Garage

January 24th, 2008 · 3 Comments

Dave McClure on Facebook
Originally uploaded by bigmick
Last night I attended the first ever Sydney Garage for Facebook Developers. It was a reasonably good event, but a little too much seminar and not enough barcamp, although with some Barcamp Sydney vets in the crowd it nearly broke out into a Barcamp.
The crowd was mostly [...]

Popularity: 38% [?]

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Tags: Apps · Australia · Customers

10 Ways People Find New Web Apps

January 21st, 2008 · 4 Comments

Surprise! Just what I’ve always wanted!
Originally uploaded by Sugar Pond
They don’t come in a box, or bought off the shelves. So how do people find new web applications? A really important question for someone who’s just made one and wants a few more customers, or someone who’s thinking of making one.  Notice that [...]

Popularity: 71% [?]

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Tags: Apps · Customers

Web Applications That Fit With Lifestyle

January 15th, 2008 · 1 Comment

Im not addicted to skitch
Originally uploaded by bigmick
I’m sure you’re like me, 100’s of cool apps come across your desktop every year and so many of them would actually benefit you to use them regularly, yet you don’t. Why is that?
One of the big reasons people miss is that the app [...]

Popularity: 31% [?]

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Tags: Apps · Customers