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*SMILING PUG* – HAPPY VALENTINE’S DAY, FROM THE SWEETHEART PUG, MEL C *-*Originally uploaded by *SMILING PUG* I love the Company – Customer Pact which I think the Get Satisfaction guys put together. Read it and if you’re nodding agreement and are prepared to wiki in blood then go for it. Join the team. I’ve always been a ‘big on service’ guy but the thing about this pact is that it’s two way. The customer has responsibilities too. It also makes you realise that when you’re building a web application, you are providing a service. You are serving someone. And that can be a noble thing. It can be cool to put together some whacky tech to impress the crew, but until it goes up and someone is using it in their lives then it’s just a box with flashing lights and buttons. I wonder if the principles can be applied to other situations too, like employees and employers (both ways actually), and relationships. Too deep? Pact away!
I just saw the Commoncraft video of Twitter in plain English as shown below. It’s beautiful in so many ways. Firstly, it’s just a pleasure to watch. It’s fun and light and easy. Secondly, it tells the story to the point and with a lovely light layer of interestingness (Van Halen Rawks!). Thirdly, Twitter was able to be told like a skit with plain English and little cartoons. This says so much about your application. If you can’t get someone interested in it in 30 seconds and understanding it in 2 minutes, then go back, cut it in half and try again. Please reread this last point. Tragically, that last point is something I know is true but know is hard. And it gets harder as you go along. Without further ado, here is the Beauty;
stretch it out Originally uploaded by aurevoirkatie I’m on the Sunshine Coast at a media conference and whilst there are some here at the front edge of technology (Simon Sharwood) there are lots of people here who seem to be quickly falling further behind. Obviously they aren’t representative of the mass of media, let alone the mass of people, but I’d think that they were a little more curious even. I think it’s more about the front edge moving faster. I don’t even pretend to be on the front edge, but I watch it and there is no way to keep up with it now. So the average doodette is living life and using the apps. .. and the geeks are moving at 1,000 miles per hour. It’s bad because we keep making apps for each other (and that’s a small market). Hmmm.
Shit up!Originally uploaded by MFinChina EDITED & UPDATED – QUICKFLIX IS LISTENING TO CUSTOMERS Rant… I signed up for Quickflix trial. One month free. We tried it and loved it. Build up a queue of the movies you want to see, they mail them out to you, you watch them at your own pace, and then send it back when you’re done. Great system. Just like Netflix. So I decided to continue at $19.95 per month and thought I set it up to change down to that level after the trial was over. The rolled me over at $36 per month. “Can you please roll me back?” “No, sorry” “Please, it’s not a lot of money but I think I set it at $19.95” “No, sorry, just wait a month” “Grrr” I know it’s probably not a big team, but a manual change or even a month free to keep a brand new happy customer happy is not a lot. Very disappointed. End Rant UPDATE I just got a call from a customer care guy from Quickflix and it seems they found my blog post. They said that since I felt that I’d saved it and it didn’t connect through, they have given me another free month, at the higher […]
@mpesce and @nickhodge and @twitter – better? Originally uploaded by bigmick (Haven’t blogged for a while, so busy, but here is a quick one..) I had a go at Twitter the other day, and it looked like I was having a go at some of my Twitter friends. Nick Hodge particularly. But I wasn’t. I was lamenting that Twitter doesn’t do everything I want it to do. To be honest I was flat out and didn’t want to put up with any Twitter crap. And when I saw a conversation going on in MY twitter stream, I put my foot down. Funny thing is, I have so many communication devices, that all do different things, and STILL I’m unhappy. Is there no pleasing me? Is there no pleasing you? The reality is that it’s a constantly changing, evolving and tidal situation. From one minute to the next I want and need different things. How can 1 app do that? How can 10? So Twitter comes out of that melee looking brave AND smart. Brave – “Nope, we’re not going to let you write more than 140 chars and we’re not going to give you tools to have 1 on 1 conversations. This is Twitter. Love it or hate it, but […]